Refund Policy

Refund Policy

The Play Pilot does not offer general refunds for change-of-mind returns because we do not offer general returns.

Advance COD payments

Advance COD requires a 15% advance payment, with the remaining 85% payable at delivery.

If a customer cancels an Advance COD order after confirmation, refuses the shipment, or fails to accept the shipment after dispatch, the 15% advance may be retained to cover order processing and logistics costs. This does not limit any refund or other rights that apply under applicable law.

If The Play Pilot cancels the order, the product is unavailable, or a refund is otherwise due under our policies or applicable law, the applicable advance amount will be refunded.

Replacement instead of return

For eligible damaged-in-transit, defective or incorrect-product cases, the remedy is replacement, subject to the conditions in our Replacement Policy.

Returned parcels

If a dispatched parcel is returned to us, applicable shipping costs and damage-related costs may be deducted from the amount paid. For Advance COD orders, the 15% advance may be retained where the return resulted from customer cancellation, refusal or non-acceptance, subject to applicable law and any refund otherwise due.

Payment refunds

Where a refund is due under this policy, it will be processed through the applicable payment method or payment channel, subject to the processing timelines of the relevant provider.

Contact

WhatsApp / Phone: 9845943281
Email: Theplaypilott@gmail.com
Support hours: Monday–Saturday, 10:00 AM–6:00 PM