Replacement Policy
Replacement Policy
The Play Pilot does not offer general returns. Replacement is available only for products that qualify under this policy.
7-Day Replacement
If your product arrives damaged or has a genuine manufacturing/functional issue, contact us within 7 days of delivery.
Unboxing video is mandatory
A continuous, clear unboxing video is mandatory for damage-in-transit or product-condition claims. The video should show the parcel/package and the product as it is opened. Claims without the required video may not be eligible for replacement.
Damage in transit
If the product was damaged during transit, we will arrange a replacement when the claim is supported by the required unboxing video and the issue is verified.
Our mistake
If an incorrect product is sent due to our error, we will arrange a replacement after verification.
What is not covered
- Change of mind or simply not liking the product.
- Accidental damage, crashes, misuse or improper handling.
- Water or liquid damage where the product is not designed for it.
- Damage caused by modification, repair or tampering.
- Normal wear and tear, consumables or damage arising after delivery through use.
No warranty or guarantee
RC products sold by The Play Pilot come with no warranty or guarantee unless a specific product page expressly states otherwise.
Return shipping
Where a replacement is approved because of our mistake or verified transit damage, we will bear the applicable return/replacement shipping cost. We will provide instructions for the replacement process.
Replacement is subject to verification and product availability.
Contact
Phone / WhatsApp: 9845943281
Email: Theplaypilott@gmail.com
Support hours: Monday–Saturday, 10:00 AM–6:00 PM